Tata Steel Europe
“Judge Chemitec in terms of its professionalism”
R. van der Hoff, Tata Steel Europe
“I can certainly say that we have had excellent experience with Chemitec”, according to Mr Van der Hoff. “They are fully aware of the need to respond to the customer’s problem immediately. When we call them they arrive straight away, and they do everything they can to help and that’s in part due to Chemitec’s short and explicit lines of communications. Moreover, they always fulfil their agreements”
“Although it might sound very formal, they are a business partner” by which I mean that if one of their competitors calls offering an equivalent product at more interesting conditions then obviously I’m not bound to Chemitec. I will offer them an opportunity to respond, but I always make sure that I buy at prices that are in line with the market.”
“We particularly appreciate the fact that Chemitec has developed customised products for us, and that they have repeatedly modified them in accordance with our needs and requirements. Nothing is too much for them, and everything is possible; they do everything they possibly can to ensure that we are satisfied, and that’s anything but a universal approach. Moreover their products comply with Tata Steel stringent occupational health & safety and environmental requirements, and that’s certainly a reassuring thought”, Mr Van der Hoff concludes.
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